Shipping & Delivery Policy

At Luma Garden, we take care when preparing and transporting your plants to ensure they arrive in the best possible condition.

Order Processing

Orders are processed once payment has been successfully received and confirmed.

Because we sell live plants, some orders may require additional preparation before dispatch or delivery.

If there is an unexpected stock issue or delay with your order, we will contact you using the contact information provided at checkout.

Delivery Areas

Luma Garden delivers to selected areas within South Africa.

Delivery availability, pricing and estimated delivery times may vary depending on your location, the size of your order and the plants purchased.

If we are unable to deliver to your location, we will contact you to arrange an alternative solution or refund where appropriate.

Shipping & Delivery Fees

Applicable delivery fees will be displayed at checkout or communicated to you before your order is confirmed.

Additional charges may apply to unusually large plants, oversized orders or locations requiring specialised delivery. Where an additional charge is required, we will inform you before proceeding.

Estimated Delivery Times

Estimated delivery times are provided as a guide and may vary depending on your location, plant availability, order volume and delivery conditions.

We will make reasonable efforts to deliver orders within the estimated timeframe.

Delays may occasionally occur because of weather conditions, courier or transport delays, public holidays, high order volumes or circumstances outside our reasonable control.

Delivery Information

Customers are responsible for providing a complete and accurate:

• Full name

• Delivery address

• Contact number

• Any relevant delivery instructions

Please check your delivery information carefully before completing your order.

Luma Garden cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by law.

Receiving Live Plants

Plants are living products and may experience minor changes during transportation.

Some movement of soil, temporary leaf drooping or minor cosmetic changes can occur during delivery and do not necessarily indicate that a plant is unhealthy.

Please unpack and inspect your plants as soon as reasonably possible after receiving them.

Damaged or Incorrect Orders

If your order arrives significantly damaged, defective or you receive an incorrect item, please contact us as soon as possible.

When reporting an issue, please provide:

Your name and order number
A description of the issue
Clear photographs of the plant/product and packaging

This information allows us to assess the issue and provide an appropriate solution.

Eligible cases may result in a replacement, refund or other remedy in accordance with our Returns & Refund Policy and applicable South African consumer law.

Missed Deliveries

Please ensure that someone is available to receive the order where required.

If delivery cannot be completed because nobody is available, the delivery provider may attempt redelivery or the order may need to be rescheduled.

Additional delivery charges may apply where a second delivery is required due to circumstances attributable to the customer.

Changes to an Order

If you need to change your delivery address or other delivery information, contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that changes can be made.

Contact Us

For shipping, delivery or order enquiries, please contact:

Luma Garden

WhatsApp / SMS: 071 070 8089
Email: info@lumagarden.co.za

When contacting us about an existing order, please include your name and order number so we can assist you more efficiently.